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  • What happens if a device is damaged? 

    If a device requires a repair or is inoperable, it is our goal to get a functioning replacement in the hands of a student as quickly as possible. District campuses will individually assess the cause of the damage and report their findings to the Technology Department in the form of a ticket. The campus will be supplied with replacement units and determine if a student is eligible for an immediate swap. 

    Damaged Device Information

    Elementary Campuses 

    • Each room has a set number of devices that are labeled with the assigned student’s name. 
    • The classroom teacher is responsible for reporting any damages and reason for the damage to Campus Chromebook Coordinators. 
    • Due to the type of damage and each situation the campus may assign a device damage fee to a student that has repeatedly or intentionally damaged district property. 

    Middle & High School Campuses 

    • Each student has been issued a device and charger with a unique identifier. 
    • A damaged device is reported to a Campus Chromebook Coordinator. 
    • Due to the type of damage and each situation the campus may assign a device damage fee to a student that has repeatedly or intentionally damaged district property.  

    Protection / Insurance Plans

    Please note that the protection plan covers only one Chromebook per student annually for secondary students only.

    Birdville ISD offers an optional protection program that reduces the cost of Chromebook repair and replacement by 50% per year.

    Free and reduced students are automatically enrolled, and non-free and reduced students can enroll for $25 (not to exceed $50 total for families with 3 or more students enrolled in the district). If the student does not enroll, the student is responsible for the full price of repair costs.

    Birdville ISD does not cover the loss of the Chromebook and/or its accessories, cosmetic damage, or damage caused by intentional misuse and/or abuse. Students will be held responsible for the full cost of intentional damage to their device. This includes breaking any part of the device, charger, or case.

    Repair Costs

    Repair costs apply only to secondary students. Parents or students must pay the repair fees through RevTrak, the District’s online payment system. To do so, please click on the Student Chromebook tab, complete the required information, and submit the appropriate payment.

    Device Incidental Repair Costs

    The cost for device repair due to incidental damage will be a full repair cost. However, if enrolled in the optional protection program, it will be 50% of the cost of repair. 
     
    Examples of incidental damage include, but are not limited to:

    Damage

    With Program/Without Program

    Cracked screens

    $60/$120

    Cracked device housing/hinges

    $60/$120

    Broken keyboards

    $40/$80

    Headphone plugs broken off inside jack

    $20/$40

    Protective case

    $30/$60

    The cost of repairing or replacing a device or accessory due to intentional loss will be the full replacement cost of the device or component, even if the student is enrolled in the optional insurance program.

    Chromebook replacement - $400

    Component/accessories charges are as follows:

    • Charger replacement - $25
    • Asset Tag - $15
    • Sticker removal - $15

    To purchase insurance, or for a replacement, please visit RekTrak: For more information, please refer to the Student Handbook: Student Services / Student Handbooks (birdvilleschools.net)